If you view the listeners as piranhas, you’ll grab any chance to avoid looking them in the eye. Lisa, a friendly, charming woman who had just been elected president of a large national church group, was dreading her first talk to the state leaders in her organization. She asked me if it was OK to aim her speech at the clock in the back of the church she’d be speaking in. “Surely,” I suggested, “you can find a face in the audience more friendly than the one on the clock. (more…)
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