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26 Oct WE SEE RUDE PEOPLE

by Laurie Schloff/Senior Coaching Partner Bravo to columnist and author of the new book I See Rude People by Amy Alkon. Fed up, she invoices telemarketers for interrupting her evening peace, and makes considerate calls to tell others they lack consideration.  I was shocked to find that Amy lives...

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30 Jul Catching Up With the Coaches – Monica Murphy

This week, we caught up with Senior Coaching Partner Monica Murphy.Monica Murphy Monica is currently leading a lengthy customer service training program with software developing company Pega Systems. This unique program, called Communicating Extraordinary Service, was developed by Monica and fellow TSIC coaches Kristen Curran-Faller and Debbie London, and has led Pega Systems to great success. >What is Pega Systems and how did you become involved with them? "Pega Systems is a software developing company that helps businesses automate their business processes. We have had a 10-year relationship with them, originally beginning with Presentation Skills Training for some of their managers in the engineering group. It was a combination of presentation skills coaching and individual communication coaching."
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15 May “Making choices with language” by Debbie London

“I’m not trying to over-simplify things,” says London, “but communication is about making choices. We make choices with the language we use whether we’re being purposeful or not and those choices have effects.” [caption id="" align="alignright" width="190" caption="Debbie London"][/caption] When asked if she could elaborate, London...

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