07 Feb Aligning Multicultural Teams
Managers and leaders are often massively challenged in how to quickly align cross-functional and multicultural teams in today's mobile and ever changing global economy. A solid conflict management approach - having the knowledge, a reliable process and a system in place that people can follow - is crucial to not allow emotions to become overwhelming.To do so successfully requires a high level of interpersonal communication skills which are acquired through in-depth self-development, reflection, training, coaching, experience and practice. These interpersonal skills and awareness may not have been acquired on an equal scale as technical knowledge in the process of professional development.
To know what happens (a misunderstanding, a difference or an argument for example) does not imply that people know WHY it happens and HOW to create a shift and the necessary communication changes towards constructive solutions. Creating awareness of communication patterns and knowledge are key to a successful implementation of more efficient ways to communicate.