10 Oct Speaking Business English Clearly
Our 30-minute recorded webinar Speaking Business English Clearly will help non-native English speakers be heard.
English is the international language of business. This can be especially challenging for people whose native language is not English. This complimentary recorded webinar will introduce the most important elements of being able to speak English clearly.
3 Oct Thinking on Your Feet
Watch our 30-minute recorded webinar: Thinking on Your Feet
This informative, practical webinar teaches you how to process and organize your thoughts quickly in a way that will help you communicate clearly and with confidence.
23 Aug How to Choose a Speech Coach
When you are charged with finding and selecting a vendor to help you or your employees strengthen their communication skills, you are taking on a crucial task. Whether it’s helping a colleague prepare for a major presentation, learning to navigate difficult conversations yourself, or developing an organization’s leadership team, you need to closely match the learning needs to the training skills. (more…)
23 Jun In Customer Service, Words Matter: What Do Chick-fil-A and the Ritz-Carlton Have in Common?
At Chick-fil-A, when a customer says “Thank you,” their employees don’t say “You’re welcome” or “No problem.” Instead, they say, “My pleasure,” and there’s a big difference.
Find out why in this CNN article:
https://www.cnn.com/2022/04/09/business/chick-fil-a-my-pleasure/index.html
24 Mar Zoom, the Pope, and a Lesson Learned
I read an interesting article in The Atlantic based on a recent speech by the Pope. He reflected on the importance of face-to-face communication in a world that has gone online. He said:
“Text mediums deprive us of cues like facial expressions, posture, and vocal inflections. As a result, they are especially ill-suited to figuring out what people who aren’t adept at writing believe or intend to express….To interact with people in person is to see how complicated most of us are.”
While the article’s author analyzes this through the lens of what makes a good journalist, the lesson is important for all of us who are on Zoom a lot.
Read the article here.