This eight-part program will enable your agents to effectively create the trusting relationships essential for building referral business, reducing liability, solving problems and increasing profit.  Each two-hour session will cover one of the 8 Essential People Skills.  You may engage all 8 sessions or customize your program to include those skills most critical to your folks.

Essential People Skills Covered

• Becoming a Trusted Advisor

• Using the Power of Non-Verbal Communication

• Questioning for Results

• ï Reading your Client’s Communication Style

• Listening as a Sales Tool

• Dealing with Challenging Communication Situations

• Conveying Information Clearly and Persuasivel

• Speaking to Convey Confidence and Competence

 

Fee: TBD