What our clients say
"The presentation that you coordinated for our meeting was excellent. Members of the ABA-YLD were talking about the presentation all day, and I heard nothing but rave reviews. Despite the time-constraints, you did an exemplary job in tailoring the presentation to our audience. You kept the commentary lighthearted while still conveying the message that a person's verbal skills are very important in the business world. We could not have asked for a more professional presentation."
–American Bar Association
"Congratulations on delivering the most successful and highly attended Business Partners Executive Seminar we've ever had! This was truly a premier event for our business and our company. Thank you for your commitment, your hard work and most of all your performance."
–Digital
"Our registrants have raved about the quality of our meeting and this is due in large part to your efforts. Thanks to excellent scientific courses like yours, YDC enjoys a fine reputation for the quality of its program throughout the country."
–Yankee Dental Congress
".Dr. Becker is one of our most popular instructors...bright, articulate, the consummate professional."
–Harvard University
"We handle Patrons all day long and our main focus is to provide them with the best customer service. Many thanks to Kristen Curran of The Customer Service Training Center who came in last summer to congratulate us on what we did right, identify the areas where we needed improvement, and helped us learn the skills to make those changes."
–Boston Ballet
"I can strongly recommend the demo presenter prep sessions. I was among the few
who took part last Tuesday. It is quite remarkable what a skillful and imaginative coach
can do for us via Webex and telephone. And I am sure all of us can apply these techniques
to our other presentations, whether visiting customers, demo-ing at trade shows, or other
opportunities where we are given little time to get our message across to an audience."
–Business Consultant, AspenTechnology
"I personally wanted to thank you for all of your efforts on behalf of AspenTech leading
up to and during AspenWorld 2002. Such an ambitious speaker preparation program
could not have been accomplished without you–your hard work was evident and
executed in every facet of the program, and was the absolutely key to its success.
Thank you for making my job as manager of the program so easy and enjoyable.
I look forward to working with all of you again in the future–it's been an absolute pleasure."
–Marketing Communications Manager, AspenTechnology
"The most valuable session the group has had–Dennis was tremendous in so may different ways. He is incredibly interesting, warm, and funny while being very direct with his feedback. At the end of the program they felt they had learned a lot and that the training was extremely beneficial."
–Forrester Research
"Thank your for your extensive work over the past several years...you have displayed a great deal of knowledge in our field and enthusiasm for the program. We are pleased to recommend The Speech Improvement Company for any firm interested in improving customer service, increasing sales and generally improving communication skills both internally and externally to the public."
–Chase
"Thank you so much for not only an enjoyable, but very useful session on 'Meeting the Media.' Comments ranged from 'this was the best session of the week' to 'I wish we could have had more training on this.' Your extensive knowledge on this subject combined with your down-to-earth warmth and personality made our attendees comfortable and receptive to critique."
–Sprint
"I have noticed an improvement in my conversational skills–especially in controlling nervousness and anxiety. Your tips and techniques have been instrumental in getting me through many occasions; it’s amazing how these tips just pop into my mind when I need them most."
–Fleet/BankBoston
"I would strongly recommend your program to anyone who makes presentations or has a desire to enhance their professional image."
–American Automobile Association
"Kristen’s customer service knowledge far exceeds the basic level of understanding. Her knowledge is founded, based, grown and nurtured in a real-time customer service environment. Kristen’s course fundamentals can be applied immediately and easily in both professional and personal situations. Kristen’s sensitivity toward customer service is clearly from a working point of view. Her style, delivery and content are right on target with the real world of customer communications. I recommend this training to everyone who has to talk on a phone."
–Compaq Computer Corporation
"I worked with Kristen one-on-one to prepare for a presentation that I was going to deliver at work. Fear of speaking is a problem that I have dealt with my entire life. I have read books on the topic and talked with many people about it. None of this helped. Until I worked with Kristen. She was able to get to the point and work with me on the causes of nervousness and tips to lessen it's effects. Her training helped so much that I was able to deliver a successful presentation.”
–State Street Investor Services
"I want to thank Kristen for the terrific coaching. Her instruction has had a significant influence on how I present, both from the platform and in front of small groups."
–MetLife
"Thank you very much for your presentation to our Management Communication class. The students enjoyed your presentation and they learned from it as well. Your insight and enthusiasm contributed to their understanding of effective communication skills."
Suffolk University, School of Management
"Kristen did a fantastic speaker coaching job at Lotusphere. We had a solid presentation, but had not been able to practice. Kristen was enthusiastic, extremely helpful and fun to work with. With her help, our presentation went from good to great (in the words of our attendees). There are many adjectives that I could throw out in regards to Kristen, I’ll just use ‘awesome’ and hope it suffices"
–Lotus Development Corporation
"I am very pleased to be able to express my thoughts on the quality of education you provide for the students. Your students have been consistent in their praise of you over the years. Let me refresh your memory with some quotes from your recent evaluations:"
"The instructor was excellent! He made everybody feel comfortable and able to participate in class."
"Dr. Becker is outstanding, a real pro. Don't let him escape from the staff!"
"Very worthwhile class–excellent instructor–very helpful."
"Thank you! Truly outstanding! Each participant left eager to implement new skills...most interested in expanding your services."
–John Hancock
"Highly participatory, informative, customized to Chase's needs. Great knowledge in your field...pleased to recommend Dennis."
–Chase
"Of the 89 courses offered by the School of Public Health last semester,
my course received the third highest evaluation! I appreciate your coaching,
it was extremely helpful at the time."
–Professor, Boston University, School of Medicine
"The talk was excellent and I have you to thank for your coaching, for it was
crucial; especially with the 'placement of topics' on the stage that helped the audience
visualize the differences in the 5 key points. That concept worked extremely well.
As a matter of fact, I met someone in the hallway the next day who stopped me to tell
me how much he enjoyed my talk. And I asked him if he remembered the '5 key
marketing points.' And what he did was to say each one as he stepped it off, just
the way I stepped it off on stage. The visualization technique was a true winner.
Thank you again."
–Business Partner Marketing Manager, IBM
"Ethan, I would like to thank you for for facilitating the Interviewing workshop at CareerWorks.
Your delivery was superb and the information right on target. Our customers requested
that you come back and deliver another workshop at CareerWorks."
–Career Advisor, CareerWorks
"Thank you so much for the excellent workshop yesterday! It was really helpful to hear
about themes, and how to provide a structure for myself going into interviews this time."
–Individual client
"Practically speaking, George taught me useful techniques for breathing in professional speaking situations, how to address nervousness, how to develop an individual and natural style to my broadcast voice.... George is an excellent coach.... I was fortunate enough to be introduced to this field of work by a trainer of such caliber and talent."
–WGBH
"The high level of professionalism and quality of instruction put me at ease."
–Notre Dame College
"I really enjoyed the speaker's camp. Thanks for making my two days with you both educational and enjoyable."
–MML Investosrs Services, Inc. A Mass Mutual Company
"You are to be commended for taking the entire team head-on. We know they are a great bunch, but they can be a bit formidable–the seminar definitely can be counted a success and I thank you for your enthusiasm."
–Boston University
"I have been witness to a number of training courses here and elsewhere and I can't recall any having such a strong impact on people's self-esteem or work behavior. It's quite remarkable."
–Progress Software Corporation
"Laurie is dynamic and captivating… an excellent role model for what we want to be. Our best evaluations yet."
–G.E. Aircraft Engines
"We appreciate your collaboration with this pioneering effort. Your enthusiasm and high energy generated a positive response from the merchant participants."
–Faneuil Hall Marketplace, Inc.
"I was pleased to observe significant improvement… the participants themselves credited her with their enhanced abilities. It was a pleasure working with Ms. Schloff."
–Polaroid
"Laurie, I was particularly impressed with your sensitivity in dealing with fear of speaking issues. I attribute my positive experience to your professionalism. I will recommend The Speech Improvement Company to my friends and coworkers."
–Digital Equipment Corporation
"Once again you were a 'smashing hit' with the participants. In addition to the knowledge you shared, I know that they enjoyed your wonderful style and your great sense of humor. Thank you for your continued commitment."
–The Healthcare Assembly
"Monica your enthusiasm and understanding of this multifaceted science called SPEECH gave me insight into the root cause of some of my 'speech roadblocks.' The techniques which you presented to me were elegant and yet seemed easy to comprehend. I believe that my ease of understanding was due to your excellent comprehension of this science, your clear presentation and your constant check of my ability to comprehend/apply the material. Moreover, your humor and caring style created an environment which nurtured the learning process. I believe that I have made significant progress and that improvement will continue thanks to your ability and desire to share your excellent training."
–Lotus Development Corporation
"You inspired an enthusiasm for continued discovery and practice of the techniques we can use to improve our communication skills. The session's impact was no doubt enhanced by your ability to tailor the program as it evolved in response to our questions."
–M.I.T.
"Monica did a superb job... her presentation was clear and organized, and all of the exercises enhanced our understanding of the material. Continue to teach this program in your enthusiastic, creative manner, and it will continue to be a success. We greatly appreciated your diligent efforts to create a fun learning environment."
–GMAC
"It has been my extreme pleasure to work with Monica Murphy for six years in a variety of settings including academic, corporate and consulting environments. She has proven herself a dynamic student, a brilliant training professional and sought after consultant and speaker. Personally, she possesses a dazzling style that is warm and caring along with a delightful sense of humor which combines wonderfully with her extensive academic training and consulting credentials."
–KASET International
"I would like to commend you for your excellent training sessions on presentation techniques. We were very pleased with both the content and presentation of those sessions."
–Marriott Hotels
"Our affiliation with your organization has helped us make significant strides–by working with each executive in a personalized manner, we have added value far beyond the more traditional classroom or seminar approach. Your ability to work with us in this customized fashion has been key to the success of our executive communications program."
–Codex/Motorola
"Of all the training and development opportunities we offer employees none is as heavily subscribed to and personally valued as your program. We all thank you over and over for this service. It not only directly aids those very valuable staff members, but, by its highest caliber, it demonstrates to everyone the value we place in our people. The payoff is multiple and unmeasurable...we look forward to a long and fruitful association with you."
–M.I.T Lincoln Laboratory
"Your pleasant, professional and persistent style has helped me enjoy our coaching sessions. I particularly value the insight and sensitivity with which you drew my attention to my areas of need...I will continue to call on your services and support as my speech coach and welcome the opportunity to recommend you to other executives."
–Bull HN Information Systems
"I am happy to have this opportunity to comment on how pleased we are with your service, and I look forward to continuing our work together. Not only do the scientists who you worked with appreciate your efforts, but all employees who interact with these employees on a regular basis really appreciate the improvement in their communication skills."
–Genetics Institute
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